So, what do you do?

“So, what do you do?”  Many think that this is a “cliche” type of question.  Kind of like when you ask someone, “How are you?”  You may or may not really want to know, you are just being polite.

A lot of people dread being asked, “So, what do you do?”  Partially because they haven’t really figured out how to answer that question but also because they’ve been asked that question a thousand times and know that most people don’t truly listen to the answer.

I want to change all that.  How about if we stop asking each other the lame questions and let’s start asking meaningful and engaging questions.  Here are some questions that come to mind:

  • What’s the most exciting thing that happened in your business this past week?
  • What’s the most recent business book you’ve read and what did you like most about it?
  • What’s an emerging trend in your industry?
  • If you were to describe your favorite customer to me what would you say?
  • What other networking groups are you involved with?  Which are your favorites? Why?
  • What changes in technology do you see yourself implementing in the next 6 months?
  • Knowing what you know now, what would you have done differently a year ago that would have had a major impact on your business?

And then there is always my favorite question from Bob Burg, author of Endless Referrals, “How will I know when I meet someone if they would be a good referral for you?”

Try one of these questions out (or create your own) the next time you are tempted to ask someone, “So, what do you do?”

I’m convinced you’ll have a better conversation and you’ll both come away having learned a lot more than you expect!

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Networking Preparation Tip: Your Personal Marketing Message

You know what you do, right?  Any time you are at a networking event, people who don’t know you yet are going to ask you this question.  Are you ready to give an answer to that question that compels people to want to know more?  Or will your answer bore them to tears?

You really only have about 10 seconds to grab someone’s attention and 30 – 45 seconds beyond that to keep their attention.  If your business life (and the growth of your business) depends on what you say in under 60 seconds … wouldn’t it make sense to make some time to think about what you are going to say?

You see folks on both ends of the spectrum of their personal marketing message at nearly every networking event that you attend.

You will hear the people who ramble, reach no point, have no or low enthusiasm, and are uncomfortable talking about themselves.  You come away from them unsure or confused about what they do and you probably don’t think about them beyond that encounter.  More importantly, you likely won’t share information about them with others that you know or meet.

You will also hear the people who are poised, confident, compelling, interesting, and intriguing.  These folks get you thinking about their product or service and you actually wonder, “How do they do that?” or you might be thinking “I need to know more!”  And you will ask them questions or you’ll ask them to contact you so you can get more information.

What are the primary differences between these two ends of the messaging spectrum?

Awareness and Practice.

People who convey confidence and create interest in their products or services have a high awareness of how they serve their clients.  They have spent time thinking about the who, what, how, where, and why of their business.

  • WHO – who do I serve?  Who are my favorite clients – which ones make my heart sing? (the kind I want more of)  Who are my not so favorite clients – which ones give me heart burn? (the ones I want less of)? And who are the folks in between?
  • WHAT – what is the pain that my clients feel?  What problems do they have?  What issues keep them awake at night?  What is their greatest fear?
  • HOW – How do I solve my favorite client’s pain?  How do I help them?  How do I relieve their stress?  How do I become their champion?
  • WHERE – Where do I serve my favorite clients?  Do I go to them?  Do they come to me?  Do I serve them in person?  Do I serve them over the internet?  Do I serve them individually or in groups?  Do I work locally or globally?
  • WHY – Why should anybody care about what I do?

Once you’ve figured out the answers to these questions you can craft the information into a tight presentation that covers the emotional reasons that people do business with you.

And then you practice, polish, and practice some more.  Kind of like WASH, RINSE, REPEAT.

Help others to help you spread the word about your business.  Become aware of the component parts of your personal marketing message.  Hone in on the emotional hooks that will get people interested in learning more about what you do.  Practice your presentation so that it simply and effortlessly rolls off your tongue.  And remember to smile and be friendly.  When you take the time to prepare, your confident message will take wings and soar!

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Social Networking Fatigue

I don’t know about you, but I’m tired.  Social media networking is interesting, exhilarating, and lately – exhausting.  Just when I think I’m caught up, I find out there are 5 more “sparkly and shiny” new places where I should put up my profile.  I’m finding I need a profile of my profiles!

YIKES!!!

What’s really scary is when you go to a new site (or so you thought) and discover that you’ve already been there and set up a profile – heck, you’ve even got friend requests from people you’ve never heard of!

I found an interesting article on this very topic today by Caroline McCarthy at CNet News: Escape From Social Network Frenzy?  What a relief to read her article in which she shares the feeling of overwhelm from all the information overload that is befalling her from the oh-so-many social networks she is involved in.

Relief because I was beginning to feel like a major Social Networking WIMP: wiped out from trying to keep up with it all, weirded out by some of the information that people share (over-share), and perplexed by people who want to be friends … when they don’t even know me.

I understand that this is the new playground and there are many great connections to be made.  I’m still trying to sort through it all to figure out which ones deserve my time and attention and which ones need to remain on the shelf.

McCarthy talks about the need for lifestyle aggregators and I couldn’t agree more.  Or maybe what we need is a way to slow this all down just a little bit and try to make sense of what it all means.  Are we like small children in a candy store?  Do we want more than our senses can handle?  Does it make sense to spend hours and hours online trying to connect with people that we don’t know in places we may never go and neglect the people who are right here in our own backyards?

Don’t get me wrong, I’m all for expanding our personal networks in strategic ways … I’m just feeling like I’ve got a shotgun and I’m aiming into the ocean in the hope of catching a few fish.

I am still sorting this out.  For me, I’m thinking that I need to pick a manageable # of social media sites to focus on and when I get really good with those, then add a couple more.

I’m going to put on my special magic glasses that block out “the next sparkly thing” so I don’t get distracted.  As my dad used to say when I was a child, “see you in the funny pages!”

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Confused Networking vs. Strategic Networking

Confused networking will lead to confusing results.  When you actually plan for your networking time, you will find that you have better results.

What do I mean by confused networking?

Well, confused networking happens in several ways.  First, you may be going to an event without knowing who else will be there, or what the topic of conversation will be, or what the common theme is that holds this particular “tribe” together.  You may have decided that you need or should go to this event because someone else suggested it.  But deep down, you really don’t know why you are going.  But go you will.  And you may walk around at the event feeling like you are out of place, out of synch, and certainly out of sorts.  And all of that contributes to the fact that you just don’t know what to say.  Which is the # 1 reason why people hate to go to Networking events.  They really don’t like the discomfort that comes from not knowing what to say.

Another way that confusion slips into networking is that many people don’t know how to talk about their businesses so other people will listen.  Many of these folks have not taken the time to know for certain who their best client is.  The clue to this kind of confusion is when they say very general things to describe their perfect client.  That might sound something like this, “Anyone with a backbone is a good client for me.”  Or perhaps, “Anyone with skin is a good client for me.”  This might sound cute and get a laugh or two … but it is not instructive enough to allow someone hearing this to realize who specifically could benefit from that person’s service or product.

My friend, Fred Gleeck, always says, “A confused mind ALWAYS says NO,” and in this case (well, in any case) I would agree.

Help people not be confused about what it is that you do, who you serve, and how you serve them.  Be specific when you talk about the types of clients you would like to have referred to you.

Here are some tips to help you cut down on this type of confusion:

  • Take a mental snapshot of your current clients
  • Sort out the ones who make your “heart sing” and add joy to your day
  • What in particular do you like about these clients?
  • What do they look like?  Where do they live?  Where do they work?
  • What pain do these clients typically feel?
  • How do they demonstrate that pain?
  • How do you solve their pain?
  • And what is the outcome of them either working with you or using your product?

When you can answer these questions for yourself, you’ve created a mini-profile of who your preferred or favorite customer is.  You can easily, then, let other people in on the secret of who you like to work with and who you would like more referrals to.  End of confusion regarding how people can help you and you are well on your way to improving the client flow in your business.

And, in case you are wondering how to clear up the first kind of confusion … about not knowing why you are at a particular event.  It’s called research.  When someone tells you that you really ought to check out this group or that organization, please consider asking some pointed questions.

Here are some to help you get started on understanding if a networking group is right for you:

  • What is the agenda for the event or how does the event flow?
  • What is the philosophy of the group?  What are the underlying reasons for this group to exist?
  • Are there rules or protocol that you should be aware of?
  • Are there guides in place to help a non-member or new person feel welcome?
  • Is information provided so you know what to expect, and how to participate?
  • Who typically attends these events?
  • Is it free style networking or structured networking?
  • Are non-members or guests allowed to participate or are they just observing?
  • Are there suggested strategies to assist you in having a good experience?
  • Who are the officers and/or volunteers?

When you get the answers to these and other questions that you may have, you can better decide where and when to get involved with building relationships that will increase your network.  Most of this information can be found online or by asking the person that told you about the event or the group.

Once you’ve done your personal research (who is my preferred client) and researched the group, you will have all the information you need to begin the conversations that will help people learn about you, get to know you, grow to like you, and ultimately come to trust you.

When you’ve taken these suggested steps, you will have eased or ended your own confusion which will prevent you from leaking confusion to others.  You will talk in very specific ways about who you serve and how you serve.  And networking karma will help to attract what you are looking for in more specific ways!

The truly sweet spot in all of this, is that when you get really clear about what you do, you begin to realize that you can also ask very specific questions of others to help draw out this same information from them.  Which then makes it really easy to have quality conversations anywhere you go.  And you’ll no longer worry about what to say for you will know the precise questions that will draw others out into enjoyable conversations with you.  For remember, people do business with people they know, like, and trust … and you are well on your way to all of that!

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Networking and Spam

If you’ve ever thought that building your data base through your networking efforts was a good idea … please think again.

Networking is about building mutually beneficial relationships over time.  Building your data base with email addresses so that you can send out your ezine or other solicitations to ever greater numbers of people is a one sided relationship … it’s all about you.  People know this … and they don’t like it.

I run a local networking group that has nearly 300 members.  Yesterday we had an event with 120 people in the room.  We focus on building relationships at our events and for the most part the majority of folks “get it” that face to face and 1 to 1 contact is the best way to build relationship.

However, there is always one person in any group that spends his or her time going around the room collecting business cards as if he or she is on an Easter Egg hunt.  Which means that they gather as many cards as possible.

I’ve seen this happen time and time again .. and I always know what the outcome will be from this frenzied activity.  That person is building their data base and the only reason that they are in the room is to grab as many cards as possible so they can go back to their office and input the information and immediately send out an email blast to the group.

I often wonder, when I receive ezines and other email that appear to be subscription based, if the person who put my name on their list really thinks that I look forward to receiving their email.  That maybe I’m sitting at my desk with nothing at all to do when their email pops into my inbox … and that I exclaim with joy “Yowzers, I’m so glad to be getting yet another sales message!”  Or maybe they think that by subscribing me to their list without my permission will endear me to them and make me want to learn more about them and buy stuff from them.

Well, they should think again.  In this day and age, there aren’t too many folks that I know that enjoy this sort of experience.

As a matter of fact, after our event yesterday, I had several people send me emails complaining that they had received an email from one of our members in which she clearly stated that she had added them to her email list and if they didn’t want to be on it they could contact her to be removed.  One person who complained even told me that this was an illegal practice and she felt that the person in question was acting in an unethical way.  Another person emailed and said that he had received the same email and had immediately unsubscribed from her ezine and felt that she was using a bad practice to build her list.  These are highly negative responses to a person’s supposed networking efforts.

What kind of an impression are you making on people that you come into contact with through your networking activities?  I hope it isn’t what I’ve described above!

So, please, if you use these sort of tactics and if you think that people don’t notice and don’t care ….  I want you to know that we do notice and we do care and we all just wish that you would stop it.

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Get to “Know” People and Grow Your Connections

Networking is a process with one ultimate goal in mind … you want to build relationships that will be mutually beneficial over time.

People do business with people that they know, like, and trust.

The very first step then, to networking, is getting to “know” people.  Notice, I did not say that you need people to know who you are.  Not yet, anyway.  People will remember you more for your listening skills and because you took time to get to know them.

I talk alot about networking being about giving more than it is about getting.  And some folks take that to mean that you should give everything away and not get anything in return.  That’s not what I’m talking about at all.

Most times, the greatest gift that you can give to someone is to listen intently and with interest.  Focus in on this person and really hear what they are talking about.  And do not let the chatter in your head take over.  Listen. Comment on what you’ve heard.  Ask more probing questions.  Listen some more.  All it costs you is your time.  And the knowledge you gain can often be the spark of information that you need to connect the person that you are learning about with another person that they need to know.

Some ideas on how to get to know people better:

  • Invite people to go to coffee or to lunch with you either one on one or in a small group of 3 or 4 other people
  • Invite a client to drive with you to an event – you’ll get more time to chat while you drive and you’ll save gasoline and you may even get to ride in the carpool lane
  • Offer to join a client or a new acquaintance at the gym, or at the golf course, or some other location where you can mix excercise with talking
  • Go to a seminar together and share notes and ideas during the breaks

There are many opportunities outside of networking events to get together with people that you would like to get to know more about.  Use your imagination.  And remember to use your ears in direct proportion to your mouth.  Listen twice as much as you talk … and you’ll truly be in the know.

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Stinking Thinking on Stinking Linking

OK, so I’m hoping that the headline grabbed your attention.

Thom Singer, from Austin, Texas and author of the blog Some Assembly Required had a rant going today about Linked In and the attitudes of folks who think they deserve to link to you just because … well, just because they want to.

Personally, I only link to people I know OR to people who are one person removed from me whom I’ve been advised that I should get to know.  That advice always comes from a person that I already know from a F2F encounter.  (F2F = Face to Face)

Some would think that you should link to everyone and anyone.  I say not so.  Here’s why.  I truly believe that people do business with people that they know, like, and trust.  And trust is the most important ingredient in that statement.

Here’s why you should not link to just everyone nor to anyone who asks.  Your name is on the line.  The assumption that people who are 1 degree either separated from you or 1 degree close to you (depending on how you look at things) are people that you would recommend to someone else.  These are usually people that you know, like, and trust.  Not always.  But most of the time.

People who are in your immediate sphere know you.  For the most part they like you.  And many of them trust you.

People who are 1 step away from your immediate sphere probably know “of you.”  They may have heard about you from a friend or acquaintance but they don’t truly know you.  They don’t know whether they like you – but if their friend likes you, they’ll be more inclined to like you.  They also don’t know if they can trust you – but once again, if their friend trusts you, they are much more likely to trust you than if they didn’t have the friend to connect the dots for them in this puzzle called life.

And, right there is the reason that I don’t let people that I don’t know into my circle by linking to me in a social networking situation.  I don’t know them well enough for them to be using my name to gain access to the people that do rely on me to give good contacts.

My word, my trustability is everything to me.  If “You are your Brand” is true, then my brand is that people can rely on me to tell them the truth about whether someone else is worth knowing, liking, and trusting.

I will not take a chance on destroying my credibility to make some stranger who has asked to link to me happy.

OK, so what is the “stinking thinking on linking” all about?

Here it is.  Most people who want to link to someone else without creating the relationship first to deserve the link are engaged in lazy, stinking thinking.  They think that they deserve what they want just because they want it.  And when they don’t get it, well aside from the fact that they’ll probably never “get it”, they often attack the person who is withholding what they want by saying that the person is not a team player, or not a good networker.  And the stinking thinking is that a good networker would never pass on an unknown entity into his or her network because a good networker knows the value of the network and the value of his or her word.

People who want to link to other people without a true connection are just looking for shortcuts … and the people who grant them their wishes are actually providing easy access and ultimately short circuiting the work they’ve done to establish valued connections and endangering the trust that they’ve taken months and years to build.

Your network is one of your largest assets.  Treat it that way.  You would not give the keys to your house to some stranger that emailed you and asked if he could come and stay for 2 weeks.  Don’t give away the keys to your network so easily either.

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Small Talk vs. Big Talk

I’m really tired of people talking about small talk.  I don’t usually rant … today this is a rant.

Small talk is exactly that.  It is small.  It appears to be engaging.  But it isn’t.  I think small talk is lazy thinking in process.

Small talk is usually about the weather… or traffic … or your favorite (or not so favorite) local sports team.  Small talk is also usually all about OJ Simpson’s latest bad press moment or some other silly nonsense that does nothing to help you learn anything at all about the person that you are talking with.

Could we all just agree to have ONE day without small talk?

How about if we engaged in BIG talk?

What is BIG talk?

Big talk is when you ask someone questions that show that you are interested in the “big picture” for them.  When you are interested in learning about someone … you simply want to know more about what makes them tick, what is important to them, what is it that ultimately makes their heart “sing.”

The keys to BIG talk are 2 fold.

First, you must ask engaging questions.  Like, “Jane, tell me, what is the one thing you like most about _________?” (fill in the blank with whatever it is that Jane does.)  Or, when John tells you he does Pet Portraits, you can ask “That’s interesting, John, what is the most challenging portrait you’ve ever taken?”

These kind of questions usually get “BIG” responses because the person you are talking to can tell that you are interested in knowing more about them than the average networking encounter.

And, you can keep that conversation going for as long as you want by simply saying things like, “really? Tell me more” or “wow, can you explain that further?”

The second key to Big Talk success is to listen more and talk less.

That’s right.  Big Talk only works if you listen to the answers.

If you interrupt, interject, or finish someone’s sentences for them – you may as well be engaged in small talk because you will have created a disconnect with your non-listening actions.

Aside from your smile, the greatest gift that you can give easily to another person is to listen and hear what they are saying.  When you do this, you have emotionally engaged the other person and you are fast on your way to the liking part of the knowing, liking, and trusting phases of networking.

One last tip.  No one-upping!  If you have asked someone a question and they are telling you a fabulous story and they are feeling really good about themselves in the moment, the quickest way to blow the glow is to one-up the person with your own self patting on the back.

Save it for another time.  Or call your mom after the event and let her pat you on the back.  Be the bigger person and let your new friend have the spotlight.  They’ll remember you always as the person who cared enough to ask BIG questions and even more importantly – that you listened!

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How’s Your Curb Appeal

I was invited to join a friend this week as she looked at homes she and her husband were considering buying.  It has been several years since I was a Realtor, so it had been some time since I had been out previewing homes on the market.  We only looked at 2 homes that day and the thing that struck me the most was the difference in “curb appeal” between those 2 homes.  Each home was a million dollar home … but only 1 of those homes looked like a million dollar home from the curb.

In my mind, there was no contest between the 2 houses.  And the curb appeal was not limited to just the favored house… the neighborhood also had superior curb appeal as well.  The homes were all kept in a highly maintained state and you could tell that in this neighborhood there was true pride in ownership.

That experience got me to thinking about personal curb appeal and group curb appeal.

When you attend a networking event, you are there to make connections that will be of mutual benefit down the road for both parties.  You are out there teaching people about you, your business, and … well mostly you are selling yourself – first and foremost.

People make buying decisions long before they actually decide to buy.  And, before you earn the right to sell someone your product of service you have to have shown that you are a person that they can get to know, learn to like, and eventually trust.  You’ve heard it many many times and it is true… people buy from people they know, like, and trust.

You are your own brand.  You know this.  You are a walking, talking billboard for your business.  And, you are very much like a house that is for sale.  You need to pay attention to what your curb appeal is saying about you.

Some tips for improving your curb appeal at networking events.

  • SMILE – A smile is the brightest gift that you can give to another person.  It says that you are a friendly person.  It makes people feel comfortable to be around you.  It is like the sign by the door that says “welcome.”
  • Dress appropriately for the occassion.  Most networking events are business related – so dress appropriately.  It is not appropriate to wear jeans or sweats to a professional or business networking event.  Your curb appeal will stand out like a sore thumb if you ignore the dress code of the group that you are networking with.  Your first impression will be that you are unprofessional and this is not what you want others to think of you.  They will end up “driving by” and not wanting to “get inside” to see what you are all about.
  • Attention to your attitude.  An upbeat attitude will always improve how people “see” you.  When you are networking you should always leave your troubles behind.  You can waste time talking about the weather, the traffic, or your angst with the local sports team … all of these are in a negative vein and teach the other person that you focus on the aspects of life that can’t be changed.  It is a much better use of time and space when you ask questions about the other person – like “what’s the best thing that happened in your business last week?” or “what new habit have you put in place recently to add to your business success?” When you show this kind of interest in other people and then truly listen to the answers, your curb appeal improves 1000%.

Just like a beautiful home in a well maintained neighborhood, you’ll want to make sure that you are networking with people who also maintain a higher standard for themselves and for their businesses.  You are known by the company you keep.  And in networking, where referrals are the ultimate goal, you want to be sure that the people you are networking with are willing and able at some point in time to engage with you in the knowing, liking, and trusting process.  You want to be around high energy, professional people who have positive attitudes and who are willing to learn about others, share resources and ideas, and give support to each other when it is needed.

So be the best you can be, and network with those who are uplifting and encouraging in spirit.

You won’t be the house on the market that never gets any showings … you’ll find your curb appeal says “come on in and see what’s special” and you’ll have people eager to talk with you!

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It’s about giving not about getting

I have the distinct advantage of seeing people at every level of networking “savvyness”.

And the ones who struggle the most, are usually the ones who either think this way or even worse … say it outloud… “I’m not getting anything out of networking”.  Which is usually followed by this sentence, “Networking is not working for me”.

Networking does not have to be work and it certainly won’t work if someone is approaching it with the idea that they have to “get” something for it to be worthwhile.

The best networkers don’t even trouble their minds with this sort of notion.  They know that the seeds that they plant by being generous and giving to others will come back in big ways for them … often when they least expect it and from places or people that they never expected.

I’ve said it before, and I’ll say it again … when you focus your energy on making sure that other people are connecting through your efforts, and that other people are having fabulous results in their lives because you set or helped to set something in motion for them … you will enjoy great results for yourself as well.  It comes back to you through goodwill.  It comes back to you through the law of reciprocation.  It comes back.  I’ve seen it happen over and over again in my own life and in the lives of those that I consider to be savvy networkers.

My words of advice – give first and often … give without keeping score and receive without forgetting.  And enjoy your networking!

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